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We love hearing back from our clients. We have a few testimonials we’d like to share with you from past clients.

“The CX Team helped us move from theoretical discussions around CX to a place where we could practically implement some initiatives to improve our client experience.  At the same time they managed to progress the language around CX in the business and garner support for important CX initiatives with senior management.”

Gary Winslow
Head of Client Value Proposition, Old Mutual Wealth

“The customer experience management (CEM) training provided a CEM  foundation for triVector as consulting group.  The CX team practiced the CEM that they preached, by accommodating availability constraints and specific expectations from triVector.”

Dina Jacobs
CEO, triVector

“The customer journey mapping was valuable to the team and we have already started implementing some of the recommendations in the business to include a more people centred approach. We are also looking for ways to partner with external vendors to offer better services to our clients, using digital platforms.”

Andrew Karue
Customer Experience Manager, Old Mutual Kenya

“We had a great interactive workshop developing our Voice of the Customer framework with the customer experience team.  Through the process we’ve managed to identify effective ways of listening to our customer and influencing business strategy. Practical, effective and collaborative are the words that best describe working with them.”

Irene Ackermann
Marketing Manager, Old Mutual Wealth

“We found Michelle and the customer experience team nothing but a pleasure to work with. They were instrumental in helping us understand our own processes and how these can be improved and streamlined. The experience was invaluable in moving us towards a better business system.”

Ingrid Sinclair
Marketing Manager, Two Oceans Aquarium

“Michelle has great experience and knowledge in the field of Customer Experience. Our company greatly benefited from her expertise and facilitation of our new Customer Experience initiatives. Michelle is passionate about the subject and her energy is infectious. She has the ability to transform companies into customer experience leaders in their fields. I highly recommend her.”

Dirk Van Loggerenberg
Director, Futureneers

“As a large financial services business, operating in a complex market segment, we had the best of intentions to enhance our client experience but we couldn’t get good traction as we lacked the expertise and structures to do it in a sustainable manner. We contracted Michelle to support us to formalise our client experience drive. Her knowledge, guidance and process was invaluable. She guided us skilfully from macro strategic and stakeholder perspectives, right down to day-to-day operational necessities such as how to get on the ground staff buy-in. With her support we could take a step back and identify the real client touch points, which were different to what we initially envisaged. She helped us to successfully mature the CX function, and she always did it with a positive and patient approach.”

Bennie Gouw
Director, WorkThatMatters

“Michelle and her team proved invaluable to our Operational Model finalisation and Change Management initiative. She brought a focused energy to the conversation and was very successful in empathetically bringing even the strongest initial detractors on board, resulting in a fully engaged and committed team at the end of the process.

When certain ideas and approaches didn’t yield the desired results, Michelle was quickly able to change tack to ensure that the required outcomes were never placed in jeopardy. Her agility and flexibility to adjust to the needs and preferences of the group was probably the most significant contributor to the successful outcome achieved.

She also did a great job in pulling together all the views and input; and provided a concise and accurate summary of the structures, decisions and required actions very shortly after completion of the workshop.”

Lizl Budhram
Head of Advice, Old Mutual Life Assurance Company (SA) Limited

Thank you to our clients. We have loved bringing a change to the way that you do business.

Contact us to make a change in your business today.