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CX Masterclass

The masterclass course is designed and presented by Ian Golding, world renowned Customer Experience Specialist, together with Michelle Badenhorst, CX Professional from Map & Key.

All graduates of the course will be given case studies, exercises and stories that bring to life the skills needed to succeed as a CX professional. You will create a relevant and personalised action plan that can start immediately and you will be able to demonstrate greater knowledge, confidence and credibility in the subject within your organisation.

For added value, we are offering a Day 3, where you will have the opportunity to write the actual CCXP exam.

The CCXP Exam

To get you ready for the CCXP exam, Ian Golding will host a Day 3, after the Masterclass Course, where he will help you in preparation for the CCXP exam, followed by a physical sitting of the exam on the same day. This is a great opportunity to get your final training and exam writing complete in just 3 days.

*CCXP exam payable to the CXPA directly. 

Next Masterclass:

Virtual Masterclass

  • Date: 7 & 8 October 2020
  • Time: 09:00 – 16:30
  • Day 1 & 2: Masterclass 
  • Day 3: Exam Prep and Writing of CCXP Exam (not included in the virtual masterclass)
  • Discounted rate of R 9 500

Cape Town

  • Date: To be confirmed
  • Time: 09:00 – 16:30
  • Day 1 & 2: Masterclass 
  • Day 3: Exam Prep and Writing of CCXP Exam (if sufficient enquiry)

Register for the class

Choose your workshop

JohannesburgCape Town

Final Details

2 Day CX Masterclass

R 14 000

3 Day CX Masterclass incl CCXP Exam Prep

R 19 500

Excl. VAT

CCXP Exam Fees not included
For more info, please email Michelle Badenhorst at